1. PART 1 – ABOUT THIS POLICY

1.1 Purpose

• THE AUSSIE SPEECHIE is committed to protecting the privacy of personal information we collect and hold about individuals.
• THE AUSSIE SPEECHIE complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like THE AUSSIE SPEECHIE handle your personal information (including your health information), and Speech Pathology Australia’s Code of Ethics (2010).
• This Privacy Policy explains how THE AUSSIE SPEECHIE manages the personal information we collect, use and disclose.
• THE AUSSIE SPEECHIE is a private speech pathology practice under the ownership of Samantha Rowntree.

2. PART 2 – HOW SPRING DAY SPEECH PATHOLOGY HANDLES YOUR PERSONAL INFORMATION

2.1 THE AUSSIE SPEECHIE’s Legal Obligations

• In order to provide you with the services that you have requested, THE AUSSIE SPEECHIE will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.

2.2 What information does THE AUSSIE SPEECHIE collect?

• We will only collect the information we need for the particular function or activity we are carrying out.
• We collect information from you that is necessary to provide you with speech pathology supervision services and to manage our relationship with you. The information we collect includes: your name, email address, and qualification.

2.3 How does THE AUSSIE SPEECHIE collect health information?

• We will collect your health information directly from you. 

2.4 How does THE AUSSIE SPEECHIE use your information?

• THE AUSSIE SPEECHIE uses your personal information for the purpose you have given the information to us. We will use your information to provide speech pathology supervision services to you, to manage our relationship with you and to contact you in relation to matters concerning your care. We may also use your information for other purposes permitted under the Privacy Act 1988.

Other uses and disclosures
In order to provide the best possible environment in which to support you, we may also use or disclose your personal information where necessary for:

• activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
• invoicing, billing and account management;
• the purpose of sending you standard reminders, for example for appointments and follow-up care, by text message or email to the number or address which you have provided to us.

Other uses with your consent

• With your consent we may also use your information for other purposes such as including you on a marketing mail list, or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. We will not disclose your personal information to any individual who is outside Australia.

2.5 Access to and correction of your health information

• You have a right to access the personal information that we hold about you. You can also request an amendment to your personal information should you believe that it is inaccurate.
• If we do not agree to change your personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.
• Should you wish to obtain access to or request changes to your profile you can ask for our Privacy Officer (see details below) who can give you more detailed information about THE AUSSIE SPEECHIE’s access and correction procedure.
• Please note that THE AUSSIE SPEECHIE may recover reasonable costs associated with supplying this information to you.

2.6 Data Quality

• THE AUSSIE SPEECHIE will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.

2.7 Data Security

• THE AUSSIE SPEECHIE will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.
• THE AUSSIE SPEECHIE will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided THE AUSSIE SPEECHIE is not required under an Australian law or court/tribunal or otherwise to retain the information.

2.8 What to do if you have a complaint about privacy issues
If:
(a) you have questions or comments about this Privacy Policy;
(b) THE AUSSIE SPEECHIE does not agree to provide you with access to your personal information; or
(c) you have or a complaint about our information handling practices,

You can lodge a complaint with or contact our Privacy Officer on the details below. We will promptly review your complaint and provide a response to you.

2.9 How to contact us if you have a complaint about privacy issues
By letter: Privacy Officer, The Aussie Speechie, 9/23 Gray St, Sutherland 2232 NSW Australia
By email: theaussiespeechie@gmail.com

PART 3 – HOW THE AUSSIE SPEECHIE HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

This section of our Privacy Policy explains how we handle your personal information which is collected from our website: https://theaussiespeechie.showit.site/ 

This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.

3.1 Collection
When you use our website, we do not attempt to identify you as an individual user, and we will not collect personal information about you unless you specifically provide this to us.
Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:

• submit a general enquiry via our contacts page;
• register to receive eNewsletters; or
• send a written complaint or enquiry to our Privacy Officer.

When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:

• your computer address;
• your top level name (for example, .com.,gov., .org, .au etc.);
• the date and time of your visit;
• the pages and documents you access during your visit; and
• the browser you are using.

Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site.

3.2 Cookies
A "cookie" is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.
This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.

Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the (name of the practice) website and other websites may be lost.

3.3 Links to third party websites

We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.

3.4 Use and disclosure

We will use any personal information collected via our website in accordance with our privacy policy.